Terms and Conditions for Canadian Players | 24Magic
Terms and Conditions
These terms govern the use of the 24Magic website and account services by any player located in Canada. By registering an account, completing a deposit, or accepting a bonus, a player agrees to the full set of rules laid out below. Where this page references a specific promotion, the Bonuses page provides additional detail, but this page remains the controlling legal document in any conflict between the two.
Eligibility
Access to 24Magic is restricted to individuals aged 18 years or older, in accordance with age restrictions applicable across Canadian gambling jurisdictions. Account registration requires accurate personal information, including full legal name, date of birth, and a valid Canadian address. Providing false information during registration, including misrepresenting age, is grounds for immediate account closure and forfeiture of any balance.
- Minimum age: 18 years, verified through government-issued ID
- One account permitted per person, household or shared device
- Accounts found to be duplicated will be suspended pending review
- Self-excluded individuals are barred from re-registering under a different identity
Account Verification
Standard know-your-customer checks apply before a first withdrawal processes. This typically includes a government-issued photo ID, proof of address dated within the last three months, and confirmation that any payment method used matches the name on the account. Verification protects both the player and the operator from fraud and is a standard requirement across regulated Canadian-facing casinos, not a 24Magic-specific hurdle.
| Document | Purpose | Typical Turnaround |
|---|---|---|
| Government ID | Confirms age and identity | A few hours |
| Proof of address | Confirms Canadian residency | A few hours |
| Payment method confirmation | Matches deposit source to account holder | Same day |
Bonus and Promotional Terms
All bonuses, including the welcome match, weekend reload, cashback and free spins, are subject to the wagering requirements, expiry windows and maximum bet limits described on the Bonuses page, which is incorporated into these terms by reference. 24Magic reserves the right to void winnings derived from a breach of bonus terms, including exceeding the maximum bet limit while a bonus is active or attempting to claim more than one welcome bonus per household. Promotions may be modified, suspended or withdrawn at the operator’s discretion, with reasonable notice provided where practical.
Deposits and Withdrawals
Deposits must originate from a payment method held in the player’s own name. Interac e-Transfer, major credit and debit cards, select e-wallets and cryptocurrency are accepted, with limits and processing times detailed on the homepage payments table and the Interac page. Withdrawal requests are processed once verification is complete and any active wagering requirement has been satisfied. 24Magic reserves the right to request additional documentation before releasing a large or unusual withdrawal as part of standard anti-fraud monitoring.
- All deposits must come from an account or card held in the player’s own name
- Withdrawals return to the original deposit method wherever possible
- Large or unusual withdrawal patterns may trigger additional verification
- Currency for all transactions and displayed balances is Canadian dollars (C$)
Fair Play and Game Integrity
Every game offered through 24Magic runs on a certified random number generator, independently tested and audited by recognized third-party testing labs. Return-to-player percentages are published by individual game providers and are not altered by 24Magic at the platform level. Any player who suspects a technical malfunction affecting game outcomes should report it immediately through live chat so it can be investigated before further play continues on the affected title.
Responsible Gambling Obligations
Players are expected to gamble within their means and treat wagering as entertainment rather than a source of income. 24Magic provides deposit limits, session reminders, cool-off periods and full self-exclusion tools, accessible through account settings at any time. Players who feel their gambling has become a problem are encouraged to contact Gamblers Anonymous Canada or use the self-exclusion tools described above. Support for problem gambling is available through community helplines, and staff are trained to point concerned players toward appropriate resources rather than encouraging continued play.
Account Suspension and Closure
24Magic reserves the right to suspend or close an account found to be in breach of these terms, including fraudulent payment activity, bonus abuse, use of prohibited betting patterns such as coordinated multi-accounting, or providing false identity information. Where an account is closed for a confirmed breach, any bonus funds and related winnings are forfeited, though verified cash deposits not derived from the breach remain returnable to the player upon request.
Limitation of Liability
24Magic is not liable for losses arising from a player’s own internet connectivity issues, device malfunction, or decisions made while gambling. The operator maintains reasonable technical safeguards against downtime and data loss but does not guarantee uninterrupted access to the platform at all times. Scheduled maintenance windows are communicated in advance where practical.
Dispute Resolution
Any dispute regarding account activity, bonus terms or withdrawal decisions should first be raised with customer support through live chat or email. Most disputes resolve at this stage through a review of account and transaction logs. Where a dispute cannot be resolved directly, players may escalate to an independent dispute resolution service as identified in the operator’s licensing documentation.
Changes to These Terms
24Magic may update these terms from time to time to reflect changes in regulation, payment partnerships or promotional structure. Continued use of the account after an update constitutes acceptance of the revised terms. Material changes affecting existing bonus terms or withdrawal rights will be communicated to affected players directly rather than only posted silently on this page.
Contact
Questions about these terms, account status or a specific transaction can be directed to support through the contact details listed in the site footer. Responsible gambling concerns can also be raised confidentially through the same channels, and staff are equipped to point players toward the Gamblers Anonymous Canada helpline where appropriate.